FAQ

At Cherubina, you will find products designed for women who seek elegance and timelessness, both for events and for their daily life or for being at home.

For more information about CHERUBINA, please visit our page " About Cherubina "

We accept the following payment methods:

• VISA.
• MasterCard.
• PayPal.
• Bizum.
• Gift card.

Your data is managed with SSL encryption to ensure security. If you pay by credit or debit card, the CVV will be requested for added security.

We carry out several replenishments of the garments from the new collection, in addition to producing new models between seasons. The replenishment period varies depending on the model.

You can subscribe to notifications on the web (button under the "SOLD OUT" on the product page) to receive an alert in your email when the product is available.

We will contact you when your order is ready for collection. You have 15 days to collect it , after which it will be cancelled and a voucher will be issued with no expiration date. If you decide to return it after trying it in store, the refund will be for the full amount. If you try it at home, a voucher will be issued with no expiration date.

Yes, you can return online purchases to our physical stores within 14 calendar days of receiving the order.

For more details on payments with Klarna, you can visit their website here .

The time from when you place an order until it is shipped depends on the type of product:

• Headpieces, Hats and Purses : Handcrafted in 1-3 weeks. With express production option (5-7 days).
• Party, Casual, Homewear and Accessories Collection : Shipping in 1-7 days if in stock.
• Bridal and Ready to Love Collection : Shipping within 30-40 days, as they are made to order. Completely handmade in our workshop in Seville. The manufacturing process can take between 1 and 3 weeks.

You can modify or cancel your order as long as it has not been shipped. If it is already in the "Preparation in progress" status. For cancellations, you must contact pedidosweb@cherubina.com or by calling 954 96 96 14.

Peninsula and Balearic Islands : NACEX 24/48H, €3.99 (Free for purchases over €50). Delivery in 24-48 hours (Monday to Friday).

Canary Islands, Ceuta and Melilla : Standard certified mail, €10. Delivery in 5-10 days.

In-Store Pickup : Free. Available in 2-5 days.

International Shipping: For more information on domestic and international shipping, please see here .

For shipments outside the EU, products may be subject to taxes, fees or levies due to customs regulations in the destination country. The recipient of the order is responsible for all costs associated with the import of the products.

Cherubina has no control over these charges and cannot offer assistance in these processes. We recommend that you check the applicable import charges before placing your order.

You will receive an email with the tracking number once your order is shipped. For in-store pickup orders, we will contact you when it is ready.

First size change : Free.

In-store returns : Free.

Delivery to a post office : €3.99.

Pick up at your home : €6.99.

If you return an item in exchange for a GIFT CARD , you will receive an additional 20% off future purchases.

🚨 Items marked as FINAL SALE / OUTLET
OUTLET products are sales due to stock liquidation and do not allow changes or returns.

🚨 Items not subject to return
Due to the nature of some products, headdresses, tiaras, hats, sunhats, bows, Collection Wedding dresses and Ready to Love dresses, as well as earrings, combs, handmade handbags and perfumes are not eligible for exchanges or returns .

If your order is defective or incorrect, please notify us within 48 hours of receipt by writing to pedidosweb@cherubina.com . Please attach high-resolution photos of the product and its packaging, and we will tell you how to proceed.

The first size change will always be free! From the second change onwards, the cost will be €3.99.

• Change in mainland Spain or the Balearic Islands: Manage your change in 3 simple steps through this link .
• Exchanges outside Spain, the Canary Islands, Ceuta and Melilla: Notify us of your desire for an exchange within 14 calendar days of receiving the order via pedidosweb@cherubina.com . We will give you the necessary instructions to make the exchange. Shipping costs are not refundable and any defect during transport may affect the refund or exchange.

We offer several options:

• In store (Seville or Madrid) : Free.
• At a post office or with home collection : Delivery at the post office costs €3.99 , and home collection costs €6.99 .
• With your own courier : Write to us at pedidosweb@cherubina.com within 14 days and we will give you the shipping address.

Please write to us at pedidosweb@cherubina.com within 14 days and we will send you the instructions. Please note that shipping costs and customs fees are not refundable.

The refund will be reflected in your account within 15 working days from receipt of the returned item at our offices.